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If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the practice, please let us know. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like to know as soon as possible. Please address complaints to the Practice Manager - Mr Robert Gammon. An information leaflet about the complaints procedure is available at reception. There is also a box for suggestions/complaints in the waiting room if you prefer to remain anonymous.

Responsibilities of GPs	Responsibilities of Patients
You will be treated with respect for dignity, privacy, religious and cultural beliefs and special needs. You will be assured of confidentiality by all members of staff at all times. You will be offered an appointment with a health professional within 24 hours or with a doctor within 48 hours if requested. Please remember that the doctor may not always be available due to other commitments such as holidays. We will try to see you within 20 minutes of your appointment time. You will be offered an explanation if we cannot do this. We will visit you at home if you are too ill or infirm to be brought to the surgery. Home visits should be requested before 10am. When patients need to be referred to a consultant, the practice will dispatch the referral within four working days. You have the right to have a relative, friend or member of staff present during a consultation or examination if you wish to do so. You have the right to have appropriate drugs and medicines prescribed. We will explain the likely side effects of any drugs and review your long-term needs at agreed times. We have the right to remove patients from our lists if they repeatedly and persistently ignore their responsibilities to us and other patients. You will receive a full and prompt reply to any complaints. For how to complain, please see the section above. If you would like to telephone your doctor for advice, the receptionists will advise you on a suitable time.	The less time the doctor spends travelling; the more time is available for patients. Please do not ask for a home visit unless it is strictly necessary. Please do not call out of hours except in real emergencies. Wherever possible, it is best to wait for the next surgery. Please let the surgery know as soon as possible if you need to cancel your appointment. Please let us know as soon as possible if you change address, name or telephone number. Please allow 48 hours notice when requesting repeat prescriptions. Please return all unused and unwanted medications to the pharmacist. If you need a medical examination, please tell the receptionist so that a longer time can be allocated for your appointment. If more than one of your family needs to be seen, please book the appropriate number of appointments. We ask that you treat the doctors and all the practice staff with courtesy and respect. You should not expect to be given a prescription every time that you visit the doctor. Please remember to check your cupboards before ordering repeat prescriptions. The practice operates a zero tolerance policy to violence. If you are seriously unhappy with us or the services we provide, you have the right to leave our list and register with another practice. We would prefer to hear of any complaints before this stage is reached. Please read the rest of this web site and our practice leaflet which is available at reception on request.

HTML written by hand.  This was one of the first practices in the country to have its own web site in 1998.  I wrote the HTML by hand in a flush of enthusiasm in order to understand how it all worked!  I'm afraid I haven't altered the site very much since, so the design may be thought of as a little dated.  Another argument of course is of course that I have deliberately left the site this way as a historical archive showing how progressive web sites were set up in those far off days!! Graphics - PaintShop Pro v5

(If you have entered this site through a search engine, you could be locked on this page and unable to navigate the rest of the site with the index. To load the entry page click here)

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