Survey Results 2013
1. Are you aware that we have a website?
2. Have you used our website?
| Yes > once a month | Yes < once month | Yes not specified |
| 2 | 15 | 3 |
3. Have you used the website to order a repeat prescription?
4. If so, did you find this convenient and did you have any problems?
Three people commented
1. Didn’t understand password second time not used since.
2. Convenient no problems.
3. Excellent.
5. Would you like to book appointments online?
| Yes | No | No preference |
| 62 | 37 | 1 |
6. Have you seen our practice newsletter?
7. If yes, do you have any suggestions how it could be improved?
No comments
8. Do you find it easy to get through to the practice by telephone?
Comments - receptionist never failed, they have been perfect.
9. Is the waiting time before the call is answered acceptable?
10. Would you prefer an automated telephone system?
Comments - Definitely not, No, No, No!
11. Is it easy to get an appointment at a time convenient to you?
| Always | Usually | Sometimes | Never | Blank |
| 27 | 64 | 8 | 0 | 1 |
12. When you arrive at the surgery, are you greeted promptly?
| Always | Usually | Sometimes | Never | Blank |
| 64 | 30 | 5 | 0 | 1 |
13. When you arrive at the surgery, would you like the option of an automated check-in system?
14. Would you like to have the option to directly email the practice?
15. Are you male or female?
| Male | Female | Blank |
| 26 | 72 | 2 |
16. Which age group are you in?
| 1-17 | 18-35 | 36-55 | 56-75 | 76+ | rather not say | blank |
| 1 | 20 | 35 | 31 | 11 | 1 | 1 |
17. Are you:
| In education | Not in work | FT work | PT work | retired | Blank |
| 4 | 16 | 25 | 23 | 29 | 3 |
18. What is your ethnic Background?
| White British | White Other | Black African | Asian | Other |
| 96 | 1 | 1 | 1 | 0 |
19. How frequently do you come to the surgery?
| Weekly | Monthly | 3 Monthly | 6 monthly | Rarely | Never | Blank |
| 12 | 45 | 2 | 22 | 17 | 0 | 2 |
20. What is your overall impression of the care you receive at the surgery?
| Poor | Fair | Good | V good | Excellent | Blank |
| 1 | 0 | 13 | 29 | 56 | 1 |
21. What should we survey next year?
| Appointments | Practice staff | Repeat prescriptions | The building |
| 8 | 6 | 6 | 1 |
Other things to survey and general comments:
Practice timings, Doctors, waiting times in surgery, Private medical facilities in Ripon, Weekend opening, home visits, hospitality, treatment.
Overall
Happy with things the way they are
Nothing - excellent overall in my opinion
Wouldn’t want much to change, like things way they are particularly building.
Self-employed so can fit in with what the professionals and receptionists tell me.
No ideas like it as it is.